Legal

Privacy Policy

Effective date: June 20, 2026 · Last updated: June 20, 2026

This Privacy Policy explains how Careific ("Careific," "we," "us," or "our") collects, uses, and protects information when you visit our website at careific.com, use the Careific Employee Portal, or otherwise interact with our services (collectively, the "Services"). By using the Services, you agree to the practices described here.

1. Information we collect

Information you provide

  • Contact and interest information — such as your name, email address, facility or organization, and any message you submit through our interest or contact forms.
  • Account and portal information — such as your name, work email, and role when your facility administrator provisions Employee Portal access.
  • Mobile/phone information — your mobile telephone number and your consent preferences when you choose to enroll in text-message notifications.

Information collected automatically

  • Device and usage information such as IP address, browser type, pages visited, and timestamps, collected through cookies and similar technologies to operate and improve the Services.

2. How we use information

  • To provide, operate, secure, and improve the Services and the Employee Portal.
  • To respond to inquiries and contact you about Careific, early access, and your requests.
  • To send operational text-message notifications you have opted in to receive (see Section 5).
  • To comply with legal obligations and enforce our Terms of Service.

3. How we share information

We share personal information only as described below:

  • Service providers — vendors who perform services on our behalf (such as hosting, analytics, customer support, and messaging delivery), bound by confidentiality and data-protection obligations and permitted to use the information only to provide those services to us.
  • Legal and safety — when required by law, regulation, legal process, or to protect the rights, property, or safety of Careific, our users, or others.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
Mobile information and text messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of services we provide to you — for example, the messaging platform that delivers our texts — is permitted. Text-messaging opt-in data and consent will not be shared with any third parties or affiliates for their own purposes. All other categories of data use exclude text-messaging originator opt-in data and consent.

We do not sell your personal information, and we do not sell or rent your mobile telephone number.

4. Cookies and analytics

We use cookies and similar technologies to keep the site working, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

5. SMS / text messaging program

If you opt in through the Careific Employee Portal, Careific sends recurring operational text messages to the mobile number you provide. These messages relate to care-facility operations — including shift reminders and handoffs, medication-round alerts, task assignments, compliance reminders, and incident notifications. We do not send marketing or promotional text messages.

  • Consent — you must affirmatively opt in by enrolling; consent is not a condition of employment or of any purchase.
  • Message frequency — varies based on your role and facility activity.
  • Cost — message and data rates may apply, depending on your mobile carrier and plan.
  • Opt-out — reply STOP to any message to unsubscribe at any time.
  • Help — reply HELP for assistance, or contact support@careific.com.
  • Carriers are not liable for delayed or undelivered messages.

6. Data retention and security

We retain personal information for as long as needed to provide the Services and for legitimate business or legal purposes, then delete or de-identify it. We use reasonable administrative, technical, and physical safeguards designed to protect personal information; no method of transmission or storage is completely secure.

7. Your choices and rights

You may opt out of text messages at any time (reply STOP) and unsubscribe from emails using the link in those messages. Depending on where you live, you may have rights to access, correct, or delete your personal information, or to opt out of certain processing. California residents have rights under the California Consumer Privacy Act (CCPA/CPRA). To exercise any right, contact us at support@careific.com.

8. Children's privacy

The Services are intended for use by adults in a professional capacity and are not directed to children under 18. We do not knowingly collect personal information from children.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. Continued use of the Services after changes take effect constitutes acceptance.

10. Contact us

Questions about this Privacy Policy or your information can be sent to:

Careific
480L San Ramon Valley Blvd, Danville, CA 94526
Email: support@careific.com